Module 3: Feedback And Next Steps

Your Results

This module turns your AI simulation into concrete feedback you can use right away.

Next Steps

Use the results above to identify one change you want to make in your next real conversation.

The draft evaluation focuses on:

• Ask open-ended questions to uncover customer needs: asks questions beginning with 'how', 'what', 'can you describe', or 'tell me more about'; avoids questions that can be answered with yes/no
• Probe for operational or business impact: asks how the issue affects team efficiency or resource allocation; inquires about financial or revenue impact linked to the problem
• Clarify stated and implied customer needs: restates or paraphrases customer’s stated needs; uses the customer’s exact terms when confirming needs
• Explore decision drivers and buying criteria: asks about budget constraints; inquires on purchasing timeline or deadlines
• Confirm understanding before suggesting solutions: explicitly restates customer's needs using similar language; mentions all key criteria described by the customer